Going Above and Beyond

Occasionally in life you experience someone who seems like they – get ready for this – REALLY ENJOY THEIR JOB.  I know.  Shocking.  You can spot these rare creatures  by their smiling faces, jovial attitudes and helpful nature.  And if you encounter them in their natural work habitat, then you will probably leave feeling satisfied and with a desire to return to their place of business in the future.  And you will more than likely become an evangelist of the business, all because someone there actually likes what they do!  I love these experiences and love telling my friends about them, far more than I like to complain about the negative.  Unfortunately, in this day and age, the happy experiences are sometimes hard to come by.  People are stressed about money, time with family, relationships, etc. and all of that is reflected in their daily work life.  I am happy to say, however, that I have two positive experiences to talk about today!

The first was my birthday dinner in Branson, MO this past weekend.  We made the fantastic decision to eat at Cantina Laredo on the Landing, and not only was the food delicious, but the service was exceptional!  As a former server, I know that it is not an easy job, especially when the restaurant is busy and you are running in a million different directions.  Those busy nights can sometimes be reflected in your quality of service and while it’s easy to get overwhelmed and neglect your tables, I am happy to say that was not the case this past weekend.  Don’t get me wrong – the restaurant was very busy!  It was a gorgeous night, perfect to sit outside at a wonderful restaurant and watch the fountains.


And we were not the only ones with that idea – it was packed!  But our server never stopped moving, nor did he stop smiling.  He made time for our table, as well as all of his others, and made the night so much more special.  He obviously enjoys his job and that fact is reflected in his work.  We will certainly go back, and will tell all of our friends to do the same!

The second experience that springs to mind is a little different, as it is not a business or restaurant that you can physically go to – quite the opposite actually, as this person actually comes to us.  It is our garbage collector with Deffenbaugh Industries!  I mentioned in a previous post about my son’s obsession with big trucks, so as you can imagine, trash day is quite the spectacle in our house.  On Tuesday mornings, he waits by the door with his milk and his orange slices for the truck to drive by our house.  A few weeks ago, the driver actually drove by, then noticed a little boy at the window, so he backed up and sat in front of the house waving and honking.  Oh boy was that exciting!


We were so pleased and felt so thankful to him for taking a little time out of his day to put a smile on our little guy’s face.  But then the next week, my husband happened to be outside with our son when they came by, so he got to see the truck up close and high-five the driver!  And finally, the following week we took the men some water and actually got to get inside the truck and pull the horn.  I know it was exciting for a two year old, because it was exciting for me as well!  It seems people are always complaining about their trash collection company (don’t empty the cans completely, don’t come on a consistent basis, etc.), however because this one employee truly enjoys his job and has shared his joy with our family, we will always be able to overlook any negative that might happen and continue to be customers for life.

As you can see, keeping your employees happy is important!  In fact, it is crucial, as they are the face of your business.  Your employees have the ability to make or break your company’s reputation, so be sure to treat them with the respect they deserve.  You never know when their positive attitudes and outlooks can truly impact someone’s experience creating lifelong customers and evangelists.


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