Recently, I ordered some headbands on Amazon. As my hairstyle of choice has been ponytail lately, and I occasionally like to be active, I thought some nice headbands to hold my hair back, as well as collect sweat if I’m doing something particularly strenuous, would be a nice item to have. I read the reviews on Amazon, as I always do, and ended up choosing this particular brand because of the mostly 5 star reviews; the only low star reviews were about how tight they are, and my head isn’t huge, so I thought this would not affect me at all. Upon receiving them, I realized I probably should have paid a little bit more attention to those negative reviews! The bands were so tight that they slipped right off the back of my head after wearing them for only a few minutes. I even tried using clips to keep them in place, but this did not work either. So I packaged them up to return them, and also left an honest review of my experience on Amazon. The next day I had an email from the headband company. I hoped that they were informing me that they had made changes in production, or had a different option I could try, but it was nothing like that. They said they saw my review on Amazon and my plans to return the headbands and they offered to refund half my money, as well as let me keep the headbands. They worded it as though they were looking out for me, as Amazon would make me pay shipping for the return and they were here to save me the hassle of returns! I declined, however, as I knew that Amazon would cover the shipping and I would just end up throwing the bands in the trash if I kept them. They responded that they would look into offering me a full refund, if only I would “consider the review” I left. I asked them to clarify, and basically, they said they will give me my money back if I will change my review. What? That certainly should not be how reviews work. I purchased these headbands based upon positive reviews; were they all paid for?
I contacted Amazon and they said they would “investigate” as this is against their policies.
This long, drawn-out situation was over HEADBANDS. The company could not even take ownership of a faulty product as small as a headband. So what about companies that are hired to do much, much bigger things, like build a house? Or rollout new display cases over hundreds of stores? Can you imagine the nightmare you would be in if that company acted like the headband company? “Sorry we sealed a raccoon into your roof. We’re going to leave it there, but would you consider giving us a positive review anyway?” Hiring a company to take on a big project can be a stressful ordeal. You need to consider quality, cost and time and if you’re like me, you will also pore over online reviews for hours. The last thing you want is to invest a ton of money into a project only to have a mediocre finished project, or worse, a project that is not finished at all.
But mistakes happen; the people working for you are only human, after all. The important thing is that they take responsibility for any mistakes that are made, take ownership of the originally agreed upon cost of services, and do their very best to make sure you are completely happy at the end of the day.
I’m sure everyone has a story about a project gone bad, either for your home or business. From projects that take months too long, to end results that are dangerous for the home or business owner, it’s always a gamble when you begin working with a company who you have never worked with before. Thanks to the wide world of the internet, we are lucky enough to be able to research the heck out of a company before hiring them on. If you are thinking of hiring a new project management or facility maintenance company, Royal Services actually encourages potential clients to speak with current partners about their experiences. They are so confident in the work that they do and the high-quality service they provide, they know you will be impressed with the feedback you receive. Royal Services has five key pillars that they stand by, the first of which is Ownership.
Assume accountability for completion of all steps and ensure the best outcome for our clients through planning and execution.
As a business owner, you know the risks involved in a big project. Don’t hire a company who refuses to stand behind their finished product! Find a company who is with you even after the job is complete, truly standing by everything that they do.