Off topic: On customer service

Great post about professionalism and the importance of in-person customer service by Ming Thein!

Pro photographers have to be two things: able to deliver (i.e. technically and creatively competent) and fully aware that the whole business hinges critically on being a relationship game: if anything, this is more important than the execution. We are not just service providers, but in a way also providing confidence and reassurance on a […]

via Off topic: On customer service — Ming Thein | Photographer

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